Online Counselling Platform
5 tips to have a great call
#5: Make sure your browser is up to date.
Sometimes users can experience issues when they are using an outdated
version of their browser.
#4: Restart your computer before a call. Sometimes popular video programs (ahem Skype) are still running in the background without you aware. When this happens, it can block access to the camera or microphone. By restarting your computer, it will clear these hidden connections.
#3: Use a good computer. Running video takes a lot of a computer's processing power. Old computers or computers running a lot of programs in the background can produce poor quality.
#2: Make sure a firewall isn't blocking access.
#1: Have a good, stable internet connection. This is the most important tip. Here are key points to assure you have a good call:
- Use high speed internet
- Use an ethernet cable instead of wifi- poor wifi signals often cause quality issues
- Limit internet usage during a call- don't stream movies or download music during a call, it takes up bandwidth